Shipping and Delivery Policy
Spearpoint Solutions & Technology Pty Ltd deliver products Australia wide using Australia Post or TNT. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.
Where items are held in stock, orders are dispatched within 2 business days and shipping times are estimated at between 1-7 business days depending on your location within Australia. Most items except those being replaced at your request will be shipped by overnight delivery.
Where items are not held in stock and there is no delivery timeframe specifically advised against the item on the website (for example Combat Body Armour), delivery will be 2-3 weeks from order. Where this is not the case we will provide an estimated date.
Spearpoint endeavours to maintain a stock of items advertised in the website for immediate shipping. However, we cannot guarantee that all items will be in stock at all times. Factors such as manufacturing production runs, seasonal availability, import restrictions, special sizes - and of course customer demand - influence our ability to maintain stock. We welcome customers to contact us directly to determine current availability where time may be an issue.
Shipping Destinations:
Spearpoint Solutions & Technology Pty Ltd ships goods Australia wide and to New Zealand, however at this time we do NOT accept other international orders through our website. Please contact us on +61 2 6298 2100 to enquire about special orders or if you are travelling.
New Zealand customers should be aware of the relatively low thresholds for Duty on imported goods. These additional costs becomes payable where shipments (including shipping) exceed the A$190-200 band but vary with type of item and exchange rate. See http://www.whatsmyduty.org.nz for more details. Costs associated with importing items into New Zealand are a customer responsibility.
We are unable to ship large/bulky items to PO Boxes due to restrictions within the TNT delivery service.
Restricted Items
Spearpoint does not sell equipment or clothing that is described by the Australian Government as being "ballistic" or subject to ITARs legislation outside of Australia and New Zealand. Ballistic Helmets, IR items and certain weapon accessories are only sold to government or specially licensed customers.